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ONE PARTNER. COMPLETE TELECOM SOLUTIONS.

159 Perry Highway, Suite 200 | Pittsburgh, PA 15229
1035 Boyce Road, Suite 218 | Pittsburgh, PA 15241

 

412.586.1800

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PRODUCT & SERVICES

 

WE AREN'T YOUR VENDOR, WE'RE YOUR PARTNER.

Few companies have the dedicated staff or the time to continually monitor trends in the telecommunications industry. The connecTel team can do that for you, providing a single point of contact for local, long distance, wireless and data services. This partnership saves time and money, and allows connecTel clients to focus their energies on growing their businesses.

 

Thanks to years of experience and long-standing partnerships, we can evaluate the latest technologies and trends for you, recommending the best solutions to lower costs, streamline services and enhance functionality. We can also continually review and manage your services to further save you time and money. And finally, we’ll act on your behalf for service problems and troubleshooting with carriers.

 

Explore our service areas for more information, and to see our product offerings within Voice, Hosted & Cloud Services, Internet, Data Services, Consulting & Auditing, Wireless Account Management, Mobility Management and Mobile Device Management.

ALPHA / connecTel

Alpha Communications Technologies has completed a merger with connecTel, Inc. as of
January 1, 2017. The new Alpha connecTel Technologies LLC, is positioned to better serve our shared customers in this ever-changing telecommunications landscape. Hosted services,
IT, premise-based PBX equipment, and traditional telecom are converging rapidly. This new
entity has the resources and expertise needed to more effectively support our customer
base and quickly adapt with ever-evolving technology.

SERVICES

VOICE AND DATA CABLING

Cat 3, 5, 6 and Fiber. Structured, indoor and outdoor. We offer bucket truck and cable burial services.

SURVEILLANCE SYSTEMS

We offer Lorex and other surveillance systems. These include indoor, outdoor, recorded (customer NVR), remote customer monitored, and IP systems and products.

 

ENTRY SYSTEMS AND CALL BOXES (KEY FOBS, SWIPE CARDS, KEY PADS, MAGNETIC
LOCKS AND DOOR STRIKES) 

These include brands such as Toshiba, Securakey and Viking System.

PAGING AND AUDIO SYSTEMS

We provide systems from Bogen and Valcom.

 

HOSTED PHONE SYSTEMS

Multiple options are available.

DATA SYSTEMS

This includes servers and PCs for up to 10 people, switches, routers, wireless access points and connections to outside Internet sources.

PREMISE-BASED PHONE SYSTEMS

We sell and support business telephone systems.

We will be adding to this list over time and currently are exploring Point of Sale Systems and other data and voice vendors. For more information, or for a free review of your current services, please email Bill Limegrover.

 

REQUEST A QUOTE

As an extension of your IT team, connecTel’s ultimate goal is to deliver the telecommunications solution that is right for you. Does that include getting the best price? Of course. But we’re not a vendor. We are your partner. We see ourselves as a part of your team. Let us give you a quote so you can stop worrying about telecommunications and get back to what you do best.

VOICE

Voice service is one of the more common telecommunications offerings, encompassing local dial tone, long distance, international, toll-free and sundry usage plans. These services can be provided over copper, fiber, coaxial cable or even wireless transport medium. connecTel can also advise you on a wide range of hosted (cloud) voice options. Simply put, we can discuss all of your voice service options with multiple carriers. And we also explore what products best integrate with your organization—both for today and in the future.

VOICE PRODUCT OFFERINGS

LOCAL

POTS, SIP, Centrex, ISDN PRI & VOIP

 

LONG DISTANCE & TOLL–FREE

Dedicated, switched, regional toll, intrastate, interstate and international.

 

CONFERENCE CALLING / WEB CONFERENCING 

Reservationless or scheduled with a moderator; direct dial-in or toll–free; and with web conference and desktop sharing, as required.

 

HOSTED & CLOUD SERVICES

Cloud services means services made available to users on demand via the Internet from a cloud computing provider's servers as opposed to being provided from a company's own on-premises servers or premised based PBX. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.

 

A cloud service can dynamically scale to meet the needs of its users, and because the service provider supplies the hardware and software necessary for the service, there’s no need for a company to provision or deploy its own resources or allocate IT staff to manage the service.  Examples of cloud services include Hosted PBX, online data storage and backup solutions, Web-based e-mail services, hosted office suites and document collaboration services, database processing, managed technical

HOSTED & CLOUD SERVICES

Hosted Voice (SIP & Hosted PBX)

 

UCaaS – Unified Communications as a Service

 

IaaS – Infrastructure as a Service

 

BC/DR – Business Continuity/Disaster Recovery

 

INTERNET

Internet services encompass everything—including dial up, broadband, dedicated and wireless connectivity—and can be provided over copper, fiber, coaxial cable or wireless transport medium. Each client’s size, number of users and types of traffic—in conjunction with the degree of mission-critical requirements—all combine to determine our recommended options. Oftentimes a mixed portfolio of tiered services is the answer, and connecTel is uniquely qualified to design these customizations. We will also work closely with your internal IT staff or outside network integrator so our recommendations seamlessly integrate into your current environment.

INTERNET PRODUCT OFFERINGS

BROADBAND / FiOS / DSL

DEDICATED

T1, NXT1, DS3 or OC Internet connection with service-level agreements.

 

METRO ETHERNET 

Ethernet handoff products that are provisioned over dedicated copper or fiber facilities

 

WIRELESS CRADLEPOINTS

In conjunction with a cellular provider

 

WE ARE AN OUTSIDE RESOURCE
ACTING AS AN INSIDE CONSULTANT.

DATA SERVICES

Data Services include all WAN (Wide Area Network) designs. These product offerings are provided over copper, fiber, coaxial cable or wireless transport medium. They can be dedicated circuits or controlled over the Internet by a VPN solution, and can be used to link multiple locations, small offices or remote home office environments. And they also can be dedicated point-to-point circuits (via MPLS, VPN & Frame Relay) with speeds ranging from 56K 1.5M T1 to OC levels. Each data solution is tailored to the customer and configured to the unique needs of each location. connecTel will take into consideration all of the interoffice voice and data requirements so we can customize a recommendation to meet your needs and budget. We will also work closely with your internal IT staff or outside network integrator so our recommendations seamlessly integrate into your current environment.

DATA SERVICES PRODUCT OFFERINGS

PRIVATE LINE

Dedicated point-to-point circuits: DS1 (1.544M) & DS3 (45M)

 

MPLS

Multiprotocol Label Switching is a WAN technology that links multiple locations over a meshed “any-to-any” deployment. This technology has many advantages over the traditional Private Line & Frame Relay solutions such as COS (Class of service) & QOS (Quality of service) configurations and the ability for all locations to communicate directly (any-to-any connectivity) without having to go through a central hub and single point of failure. This allows for intercompany voice, video and data prioritization over the network and improved disaster recovery strategies.

 

VPN

connecTel doesn’t provide the VPN hardware or software in these environments, but we can recommend the Internet solutions over which they ride and integrate these products with other data solutions.

 

CONSULTING & AUDITING

Many connecTel clients benefit from our extensive consulting services, which range from comprehensive bill auditing, carrier services RFP development and project management, as well as pursuit of billing credits on a contingency/shared savings basis.

 

Telecommunications industry carriers possess a well-deserved reputation for poor customer support, associated billing errors, and a maddening array of confusing rate plans and discounting strategies. No carrier is immune. With connecTel by your side, you can level the playing field.

 

Our support includes:

  • Communicating with your phone equipment vendor to coordinate proper use of your system.

  • Verifying tax exemption certificates with all carriers.

  • Identifying potential areas of telephone over-billing.

  • Interacting with carriers on your behalf regarding service-related issues.

  • Pursuing credits.

 

OUR BILL AUDIT PROGRAM

Our bill audits are typically a one-time, fee-based project engagement providing our clients with a location-by-location, in-depth review of each bill and service for all carriers enterprise wide.

 

  • Our audit team verifies account numbers, term expiration dates, IP addresses, circuit IDs and complete descriptions of all carrier services, extending to wireless devices as well if appropriate.

  • We provide detailed line configurations for all voice services where applicable.    

  • Our team identifies the improper assessment of incorrect taxes for our nonprofit clients.

  • All audits provide detailed recommendations on a per-site basis with an eye on account cleanup, cost reduction and improvement of services provided.

  • Our final deliverable includes an electronic, soft-copy bill audit summarizing our findings in a comprehensive, well-structured and searchable document that provides the basis for a working tool going forward.

 

But our service doesn’t end there. Unlike other firms who simply audit expenses, we take that next step by working with our clients to replace services and nonperforming vendors with carriers in our portfolio. Plus, we refund 50% of our auditing fee back to our clients for any commissions we earn that stem from our audits.  On top of this, you receive connecTel’s support team services moving forward at no additional charge!

  

 

WE HANDLE ALL THINGS TELECOM,
SO YOU CAN HANDLE YOUR BUSINESS.

 

MOBILITY MANAGEMENT SERVICES

Our Wireless Account Monitoring/Management services are designed to reduce the time your business spends administering its wireless devices.

 

It is a fact that most companies and organizations view mobility as a necessary but frustrating expense in their organization. Additionally, mobility is viewed as a mandatory tool for employees—one that helps drive efficiency, collaboration and competitiveness. However, company resources and oversight for mobility often fall down on the list of priorities.

By allowing us to manage their wireless devices, our clients realize lower internal administrative costs, expedited support and trouble ticket resolution for users, decreased costs, and greater accountability for users and locations.

With our proprietary analysis software, we import your entire bill into our system and then perform checks and balances for each individual phone on the account. As we review your bill in detail each month, we provide information to you if any modifications need to be made or any billing issues are found. When we uncover these issues, connecTel Wireless resolves them. In an ever-changing work environment, your costs stay under control.

 

Call connecTel at 412-339-5770 to speak with a consultant and learn more about our wireless optimization, help desk, security solutions, app development, life cycle equipment management and procurement services.

 

MOBILE DEVICE MANAGEMENT

Our Mobile Device Management (MDM) offerings provide organizations of any size with oversight, control, security, management and real-time visibility for any type or number of mobile devices regardless of operating system, ownership, carrier or email platform.

ON-PREMISE AND CLOUD DELIVERY

Do you have a preference for where your MDM solution is being managed? The MDM solution can reside on-premise in your organization’s network infrastructure or can be hosted on-demand in the cloud.

 

CENTRALIZED DASHBOARD MONITOR

Would you like to know the breakdown of users by device platform, carrier, policy or ownership? We provide a centralized dashboard where you manage, control and access all of this information and more.

 

POLICIES AND SECURITY

Do you have both company issued and personally owned mobile devices at your organization? Policies can easily be created using built-in tools that address different security control and management requirements for each of these groups or individuals. Plus, your administrator can edit policy categories for added customization. 

 

APPLICATION MANAGEMENT AND FILE SHARE

Business-focused usage of mobile devices is critical to employee efficiency and productivity. But you need to manage and control mobile devices, the content that is accessed, and the applications that are used during work hours. Increase your control of the mobile apps your users are accessing by remotely pushing, installing and uninstalling apps for specific users or user groups while controlling access to the App Store or Google Play Store. A built-in file share also allows you to upload and share files, keeping users up-to-date with your latest company information, data sheets and customer facing content. 

 

COMPLIANCE MANAGER AND ALERTS

The Compliance Manager module ensures devices connecting into the MDM server comply with their designated policies. If a device is identified as noncompliant, that device can be denied access to corporate assets like email, apps and files, and an automated alert will notify the administrator to take action.

 

WIRELESS USAGE AND MONITORING

Gain better visibility of who is roaming and the amount of data being used for business and personal use. 

 

REAL-TIME DEVICE STATISTICS AND LOCATION

Increase Help Desk efficiencies by quickly capturing device and user information such as battery life, device memory, signal strength, encryption status, location, location history and more. The data grid view contains search capabilities to find users based on specific criteria such as user name, device type, policy suite or phone number.

 

REPORT GENERATION AND LOGGING

View and export reports to analyze device statistics, user information, system alerts, phone and text logs, as well as administrative activity.