Account Management

connecTel Wireless can provide Account Monitoring/Management services designed to reduce the time your business spends administering its wireless phone accounts.

Independent studies have consistently found that all wireless providers score poorly in business customer satisfaction ratings. Even the best providers only have a small percentage of highly satisfied customers and low business customer satisfaction is not surprising when you take into consideration the challenges providers face.

By allowing us to manage their wireless phones, our clients realize lower internal administrative costs, expedited support and trouble ticket resolution for users, decreased costs and greater accountability for users and locations.

Think of it this way; would you sign up for a monthly service from your provider that was customized to your business and featured priority support, administrative assistance, ongoing cost analysis and customized reporting all at a reasonable
cost per unit?

By partnering with connecTel Wireless your business can focus on what it does best while we take care of your wireless management headache. As your needs grow and change, you’ll have the confidence that your organization has the most well managed and cost-effective wireless solution possible.

With our proprietary analysis software, we import your entire bill into our system and then perform checks and balances for each individual phone on the account. As we review your bill in detail each month, we provide information to you if any modifications need to be made or any billing issues are found and if so, connecTel Wireless will resolve them.  Even in a changing work environment, your costs stay under control.

Call connecTel at 412-952-1732 to speak with an Executive Consultant to learn more about our Wireless Optimization, Account Management and Consulting Services.