Putting Integrity Back in Telecommunications
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Clients benefit from an ongoing management program that provides tailored telecommunications quality control, informational updates, and scheduled monitoring to determine that the most attractive blend of services and pricing is being offered.
Fees for these services are contingent upon connecTel reducing your telecomm-unications costs. Compared to what it would cost you to provide these services with in-house staff (if you had industry experts in house), our contingent service can provided huge benefits with no risk to you.
In addition to cost savings, clients benefit from monthly analysis. The monitoring done by our experienced staff enables us to provide evaluations and recommendations as dictated by changing market conditions or usage patterns.
The telecommunications industry carries a well-deserved reputation for poor customer service and billing errors – even from the most reputable carriers. Our consultants enable you to “level the playing field.” When our monthly audit reveals billing errors, we pursue the credits. Additional support includes:
• Review the myriad of governmental charges on bills for accuracy.
• Review equipment maintenance contracts and lease agreements for errors.
• Interact with your phone equipment vendor to coordinate proper utilization of your system.
• When applicable, verify tax exemption certificates with all carriers.
• Identify potential areas of telephone abuse.
• Representation to carriers on your behalf regarding service-related issues.
